
That frustrating Ubisoft Connect download stuck at 99%? Don't worry, you're not alone. This comprehensive guide provides step-by-step solutions to get your game downloading and back to playing. We'll cover simple fixes and more advanced troubleshooting steps.
Before You Begin: Essential Pre-flight Checks
Before diving into complex fixes, let's check the basics. These simple steps often resolve the issue quickly.
Hard Drive Space: Ensure you have ample free space on your hard drive. Games require significant space for installation and temporary files. A full hard drive is a common cause of download failures. Check your storage and delete unnecessary files if needed.
Internet Connection Speed: A slow or unstable internet connection can significantly impact download speeds. Use a speed test (like Google's) to check your download speed. If it's slow, restart your modem and router. Consider hardwiring your PC via Ethernet for a more stable connection. Contact your ISP if the problem persists.
System Requirements: Verify that your computer meets the minimum system requirements for the game. Downloading a game incompatible with your hardware can lead to download errors and failures. Check the Ubisoft store page for the game's specifications.
Troubleshooting Steps: Resolving the 99% Download Problem
Let's tackle the problem systematically, starting with simple solutions and progressing to more advanced techniques.
Restart Your Computer and Ubisoft Connect: This is often the quickest and easiest fix. Completely close Ubisoft Connect, restart your computer, and then relaunch Ubisoft Connect.
Thorough Internet Connection Check: Restart your router and modem. Check for any physical damage to your network cables. If using Wi-Fi, try connecting via Ethernet for a potentially more stable connection. Consider whether other devices on your network are heavily using the bandwidth, potentially slowing the download.
Repair Game Files: Ubisoft Connect has a built-in repair tool. This tool verifies and fixes corrupted game files. Locate this option within the game properties in Ubisoft Connect and let the tool run its course; this might take considerable time.
Temporarily Disable Antivirus and Firewall (Use Caution!): Security software can sometimes interfere with downloads. Temporarily disable your antivirus and firewall only during the download process. Remember to re-enable them immediately afterward.
Update Your Graphics Drivers: Outdated or corrupted graphics drivers can cause a variety of problems, including download issues. Visit your graphics card manufacturer's website (Nvidia, AMD, or Intel) to download and install the latest drivers.
Check Ubisoft Server Status: Check Ubisoft's website or social media for reports of server outages or maintenance. Server issues are outside your direct control, but the information will clarify whether the download issue is on your side or Ubisoft’s.
Reinstall Ubisoft Connect (Last Resort): If all else fails, completely uninstall Ubisoft Connect and reinstall it from the official Ubisoft website. This is time-consuming, so try other solutions first. Ensure you back up any necessary data before proceeding.
Contact Ubisoft Support: If none of the above works, contact Ubisoft Support directly. Provide detailed information about your system, the game you're downloading, and any error messages you encounter.
Preventing Future Download Issues: Proactive Measures
Preventing download problems is easier than fixing them. Consider these preventative measures:
Regular System Maintenance: Regularly check for and address issues like low disk space, outdated drivers, and temporary file buildup.
Sufficient Hard Drive Space: Maintain a significant amount of free space on your hard drive. This ensures enough room for game downloads and temporary files, preventing potential issues.
Stable Internet Connection: A reliable internet connection with ample bandwidth is crucial for smooth downloads. Contact your internet service provider if you frequently experience connectivity problems.
By following these steps, you should be able to resolve the frustrating 99% download issue in Ubisoft Connect and return to enjoying your games.
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Last updated: Thursday, May 01, 2025